Safe Places: Whenever a conversation moves from routine to crucial/ volatile there has been a change in one of two areas: 1) Mutual Purpose 2) Mutual Respect
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2 Keys to Keep Conversations Safe
Tag Archives: Crucial Conversations
When Normal Conversations Go Crucial
You’re sitting in the office of your practice leader doing a recent litigation post-mortem. As she evaluates your performance, she provides compliments on your effort. You begin to preen like a peacock. Why shouldn’t you, you sacrificed your holidays for the sake of your client. Always the dutiful Associate. The conversation begins…. Read More
Approach and Strategy to Crucial Conversations
As we continue our breakdown of the ground breaking book, “Crucial Conversations,” we move to how an individual would approach a crucial conversation. Read More
The Groundwork for Crucial Conversations
In “The What and How of Crucial Conversations,” we discussed both the characteristics of of a crucial conversation, as well as the importance of communicating face-to-face. Today we’ll look at some organizational best practices as … Read More
The What and How of Crucial Conversations
Engaging colleagues and addressing sensitive, divisive issues is a part of the day-to-day existence of an attorney. The ability to do these things while maintaining one’s composure is often at the core of building relationships. Read More